How to support customers
Regarding customer support and support conditions, the following items are required:
1. As mentioned in the terms of purchase of the store, support is only by submitting a request in the form of a ticket.
2. If you register a ticket about a problem, you must send your access for your host and store management in the same ticket, otherwise it will not be possible to check your problem.
3. Normally a store manager should remember how to install a module, or how to work with it, of course in general cases always try to include the necessary explanations in this blog, but if you can not Install the purchased modules, just leave it to us for a fee.
4. It is not possible to answer general questions and tips on how to work with OpenCart by registering a ticket, in this regard, if there is a guide in this blog, you can read it, otherwise you have to search and spend a lot of time to Add your knowledge.
5. All tickets are answered daily, the average support time is 3 to 16 hours.
6. Do not register tickets in a row in any way, if it is observed that the user is in a hurry and seeks to expedite the response or receive support by registering several answers or several tickets in a row, the priority in responding to the ticket to the lowest The amount is possible and after responding to all available requests, such tickets will be answered. Please do not call for any response to tickets, but wait patiently for an answer, when responding to a ticket via registration email You will be notified here.
If there are other cases, I will inform you in the same article.
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